Enterprise Content Management
Enterprise Content Management (ECM) is the process of managing unstructured content within an enterprise, with the aims of improving compliancy and reducing risk, reducing costs, improving productivity and improving customer service.
When the term Enterprise Content Management was first coined some 7 or 8 years ago, the objective was the same as it is today - to bring all of an organization’s unstructured content into a managed environment for sharing, controlled access, findability and archiving. The vision then was to provide a single repository, accessible by all staff, capable of dealing with all kinds of content, servicing business processes across the organization, and providing a single, secure records archive with managed disposition. The obvious parallel was in the ERP and CRM systems that were already established as enterprise applications.
Today, however, there is a general appreciation that ECM is more of a blanket term to cover information management technologies for unstructured content. In some organizations, it may indeed be a single system capable of dealing appropriately with many different types of content and records requirements. In others, it may be a collection of repositories and applications. The common goal, however, is to provide users with a single-access capability allowing them to find, retrieve and process information from wherever it is stored, without needing to login to multiple applications. Increasingly, underlying content services infrastructures have emerged as a base for content management and business process applications.
In reality, the simple premise of ECM is becoming increasingly complex to deliver, since the typical enterprise has numerous line of business systems and sites of unstructured information. In addition, vendors have been converging into the space from different origins, making it confusing for enterprises to select and architect ECM solutions.
Intervate cuts through the noise with our ECM component model, which addresses the core ECM functional components as well as providing the supporting capabilities. Intervate has a number of Competency areas which provide our customers with depth solution expertise for the specific phase of the ECM journey they are undertaking.