Automating transactional processes is one of the most direct methods to reduce cost and improve customer experience. Area such as claims processing, accounts payable, and new customer onboarding can yield rapid Return-on-Investment through automation.
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In an era of increasing governance and regulatory compliancy requirements, organisations are faced with changing legislation, an explosion of content, a multitude of new technologies and devices that create and consume information, and ever growing expectations from customers and employees to provide the same experience they have as consumers.
With the explosion of content and information, companies are faced with the challenge of trying to provide an efficient, effective and easy to use manner in which users can navigate and discover relevant information that their employees require. Effective taxonomies and meta-data, information architectures and enterprise search technologies are all key tools to allow businesses to unlock their scattered and often forgotten corporate knowledge.
Information Systems and Architecture Consulting
Our consultative systems design and architecture approach bridges the gap between business and IT through enterprise architecture roadmap development, technical assessments and audits of IT systems and solutions, documentation, team skills and the software delivery process, enabling structured and aligned strategic decision making.
Maximising the effectiveness and productivity of your most valuable assets, your employees, is central to any high performance company. Social media tools and effective change management can dramatically increase knowledge sharing, employee participation and collaboration, and drive innovation.
Deeper, more consistent and more personal engagement with customers is critical in order to not only gain new customers, but to protect and retain existing ones. Web sites can no longer be used as static informational tools. A comprehensive and effective approach to digital marketing and customer engagement needs to consider social media, analytics and reporting, search engines, campaigns, localisation and many additional aspects.
To become and remain a leader in a globally competitive market requires radical and on-going innovation. However, this should not entail haphazard initiatives or unmanaged risky ventures. The process of collecting, assessing and managing ideas is thus of critical importance in any innovation practice.