• Business Solutions

    We design, build and deploy innovative and exciting Digital Engagement solutions on cloud and mobile platforms.

    CUSTOMER STORIESCONTACT US

Digital Engagement

We design, build and deploy innovative and exciting Digital Engagement solutions on cloud and mobile platforms. We create solutions that have a meaningful impact on your business using leading-edge technology.

These business solutions for Digital Engagement fit into one of two categories:

Employee Engagement – solutions designed to help your employees and teams achieve the best results using technology to improve their business processes or manage content.

Customer Engagement –  solutions designed to help your customers engage with your business to reduce costs, improve profitability, compliance or to improve the customer experience.

Employee Engagement

Intervate has been building employee engagement solutions for close to 20 years.  Employee engagement is about building a Digital Workplace where employees can work with the company’s business processes and content in an efficient and manageable way.

Digital Workplace solutions include the following.

Solutions:

  • Intranets & Portals
  • Change Management / User Adoption Management
  • Business Process and Workflow Solutions
  • Customer Relationship Management Solutions
  • Custom Development – Specific Business Applications
  • Artificial Intelligence Solutions
  • Document Imaging Solutions

Products:

RoomSense – The IoT Solution for Room Bookings

RoomSense is an innovative Internet of Things (IoT) initiative that seeks to solve the problems of vacant room bookings, finding the location of rooms and of course providing a wealth of data around the meeting room scenario.

Download our RoomSense Brochure here.

Check out some of our case studies below to see how we have implemented these solutions for our customers.

Customer Engagement

Customer engagement through digital channels has increased remarkably over the last ten years.  Competitive advantage can be achieved by delivering  increased customer experience resulting in greater customer satisfaction.

Our Customer Engagement solutions include the following.

Solutions:

  • Mobile Apps
  • Customer Portal
  • Websites

Products:

SMART CITIZEN ENABLES BI-DIRECTIONAL ENGAGEMENT BETWEEN CITY SERVICE PROVIDERS AND ITS CITIZENS.

Smart Citizen uses the singular most ubiquitous piece of technology that most citizens have – a smartphone, to connect people with their City and the City to its’ people to help improve the environment, service levels and customer satisfaction.

Smart Citizen comprises of four components: Citizen Engagement, City Control, Field Agent and Smart Citizen Integration. Click on the sections below to learn more.

“Hi I am Pipa – a chatbot assistant powered by the Microsoft Bot Framework and running on the Azure Bot Service in the Azure Cloud. So I am scalable and flexible. I interact with your users naturally wherever they are – from your website or app to text/SMS, Skype, Slack, Facebook Messenger, Office 365 Mail and other popular services.”

“I can be used to fulfil a number of needs, some of which are shown here and can be purchased on an individual scenario basis. If you have your own unique requirements I can be configured to work with those too – just get in touch and we can chat about your needs.”

Customer Stories