Could your next chit-chat be with a Chatbot?

We’ve all experienced the frustration: dialling call centres, waiting on line, listening to elevator music, having calls dropped, or patched through to other departments, only to finally speak to someone and then receive sketchy customer service.

27th February 2017 – Opinion Piece, Dave Stevens, Business Development Executive

Sometimes we’ll hop online, and trawl through pages of badly-organised ‘frequently asked questions’ buried within a company website. But, somehow, they just never seem to cater for our particular question.

Chatbots Are Here

Fortunately, there is a better option. The phenomenon of ‘chatbots’ is starting to take hold, and is fast becoming the primary way for us to interact with companies, whether we know it or not.

Chatbots can work via any text-based communication channel – such as SMS, instant messaging, chat windows on a website, via email, or any other platform that the company chooses. They rely on information libraries and sophisticated artificial intelligence, to ‘reply’ to customers and answer their queries. In time, they will also appear as voice-based systems as well.

 

It works in just the same way as instant messaging conversation with a human, except, in this case you’ll be talking to a bot.

Perhaps the biggest advantages to chatbots are that you get replies instantly. Within milliseconds, the bot can understand your question, analyse the underlying data in the libraries, and construct a text-based reply to you, in your native language. Think about how Google, for example, can search the entire internet of information, in less than a second. Bots operate at the same lightning speed!

Another major advantage is that they offer reliable, consistent responses. Once a bot has been ‘programmed’ to give customers the latest information on flights from Cape Town to Port Elizabeth, it will always fetch the latest data, and return reliable results. Based on the series of interactions it has with users, and with new information that is fed into its algorithms, bots are effectively able to ‘learn’ new information, and continually improve their service.

But it doesn’t end there. As we gain greater levels of trust in bots, we may start asking them to do more than just serve us information. Imagine asking your bot to book and pay for flights, rather than simply giving you information about them? With appropriate security and privacy safeguards, we’ll all enjoy our own ‘personal digital assistants’ in the form of bots.

Pipa – The Chatbot for Business

As a group of innovators, we were one of the first South African firms to start tinkering with chatbot technology. What’s emerged is an elegant chatbot service named Pipa, who helps staff members with general enquiries or frequently asked questions.

It may be an early foray into the future, and the technology is certainly not yet perfected, but chatbot technology is expected to become one of the most exciting forces in technology and business over the coming years. So, ditch the 08600 number, the elevator music, the endless website searches, and have a chat with your closest chatbot!

For more information on Intervate’s chatbot technology, Pipa, please visit www.PipaChatBot.com

T-Systems sees early results of chatbot technology

As a global technology leader, it’s important that T-Systems explores breakthrough innovations within its own business. Often, services are tested and refined within the company, and then released out into T-Systems’ client environments as fully-fledged offerings.

With this in mind, it stood to reason that T-Systems would be one of the earliest adopters of ‘Pipa’, formerly known as ROBIT, a revolutionary chatbot developed by T-Systems’ own subsidiary, Intervate.

27th November 2016 – Customer Story, Dave Stevens, Business Development Executive

Intervate’s Dave Stevens explains that Pipa – which is accessible via the Skype for Business interface and as a web chatbot on the Microsoft bot framework – offers two primary features in her first iteration:

  • Integration into SAP, to enquire about invoicing and statements… with the user already authenticated into Skype for Business or in the web interface, Pipa understands the permissions of every user, and helps staff requesting documents from deep within the legacy SAP environment. Staff no longer have to wade through complex back-end systems; instead, they can retrieve documents with just a simple chat conversation. Conservatively, we estimate that this saves Account Managers 7-8 hours per month – time that used to be spent searching for documents. In a team of 25 account managers, this adds up to a significant annual saving of over 1500 man hours.

 

Booking meeting rooms… across the various T-Systems and Intervate regions, meeting room systems tended to differ and weren’t always integrated with one another. With Pipa, these systems are consolidated into one helpful, chat-based interface. Based on a short conversation to understand your requirements, she’ll find appropriate rooms. Staff can even invite colleagues & customers to meetings using Pipa, and sessions will be automatically synced to one’s Outlook calendar. If a previously-unavailable room becomes available, she’ll send you a message to let you know.

“These are simple, but surprisingly useful services that allow us to get to grips with chatbot technology in a practical way,” adds Stevens. “We’ve already moved beyond the ‘gimmick’ phase, and received highly positive feedback from early users, and tangible benefits”.

“It also serves as a great lead-in to a new way of working, where staff are able to be more remote, more flexible, and yet still access the entire spectrum of corporate services using interfaces that are familiar and easy to use.”

Looking further ahead, Stevens says that Pipa will grow in sophistication, and will likely benefit from the rapid advancements of Microsoft’s Cognitive services framework. Pipa is already able to answer common queries in over, 60 supported languages, by indexing a data source provided to the Pipa Engine. In time, she will connect with other specialist chatbots, from different fields, ‘borrowing’ their intelligence (and lending some of her own). This future state of ‘bot convergence’ will serve up some exciting opportunities, forever changing the way we work and the way we connect with organisations.

Building based on scenario’s or templates is what we are working on next – we recognise that many company’s have the same challenges, which may differ in terms of exact process but the outline is the same – check out the video below where we demonstrate using Pipa in a Helpdesk scenario.

Intervate announces launch plans for Smart Citizen

Having already been successfully utilised to power the Johannesburg Road Agency Find and Fix mobile app, Intervate’s Citizen Reporting Framework service is currently being re-positioned as “Smart Citizen”. Designed to enable bi-directional engagement and communication between citizens and their local authorities and service providers, the Smart Citizen product makes use of the most universal technology that most citizens have –  a smartphone equipped with GPS and a camera. It connects citizens and authorities to help improve the environment, service levels and customer satisfaction.

8th November 2016 – Press Release, Marc Fletcher, Head of Marketing and Business Development

Says Marc Fletcher, Head of Marketing & Business Development at Intervate (a T-Systems company), “Our South African product launch took take place on the 31st October at GovTech 2016. This coincides with a new microsite (www.DigitalSmartCitizen.com) and once we’ve launched the product locally, we’ll be taking it worldwide at the Smart City Expo World Congress in Barcelona, Spain on 15th November.”

The free downloadable Smart Citizen apps enable citizens to interact with local authorities on different utilities; be it water, electricity, roads or emergency services, and each authority can decide which services they’d like to deploy within their reach. Citizens report issues and provide a photograph and GPS location of the issue, thereby equipping local authorities with information to locate and assess the problem. Accountability is provided by the Field Agent tablet app, which allows contractors to conduct remedial work at the location of the citizen-reported issue and mark that incident as resolved.

“Verification takes place by logging the GPS location of the field agent along with a photograph of the work done, which gives local authorities the ability to track their contractors and the assess quality of work, which was not possible before,” Fletcher explains.

This application provides the authority and citizen with the full feedback loop as the citizen receives verification of the resolved issue. This serves as acknowledgement that authorities are making a difference in their local community, which was not possible when the only means of engagement open to citizens was a call centre.

“As our tagline says, you can’t have a smart city without smart citizens, so we’re providing the citizen engagement part of the larger smart city solution,” notes Fletcher, “which starts at a basic level with infrastructure and connectivity, with the goal of building a truly digital city.”

Smart Citizen is already making a difference across South Africa. Intervate is currently working with the City of Johannesburg on their mobile app, Maru a Jozi to add the mobile communication and back end management component, while the VayaMoja app is an uber-like initiative for smart citizen public transport commuting.

Intervate is a Microsoft CityNext partner.

This program is a partner-led initiative that empowers cities to be more sustainable, prosperous, and economically competitive—with a simplified approach. It helps cities unlock their potential by delivering innovative digital services that can help citizens lead safer, healthier, and more educated lives. Cities can tap into the solution portfolios of Microsoft and our partners and innovate at their own pace, Smart Citizen is one such portfolio item and Intervate hope to expand the product to cover a number of the other Smart City sectors.

“In previous incarnations of the platform we’d marketed it as a service, creating bespoke solutions for each use case over the last five years,” explains Fletcher, “yet we have recently realised that it’s essential to package the platform and start selling it as a product, therefore making it easier for our customers to understand and by doing so speed up the roll-out of the smart city concept.

The best way to get the product out there is through the creation of a global re-seller channel,” Fletcher continues. “We’re excited to take our product global and we have no doubt about its value and usefulness in connecting and empowering citizens across the world, improving service delivery and enforcing transparency and service accountability,” Fletcher concludes.

Beyond the chatter: how chatbots will evolve into practical tools

With research showing that the number of new app downloads is slowing down, it’s clear that customers are becoming pickier about the apps on their phones and tablets. The slowdown also points to a phenomenon of ‘app fatigue’ – we’re getting tired of continually updating all our apps, of learning different UX and navigation principles, or remembering passwords.

5th November 2016 – Opinion Piece, Craig Heckrath, Head of Mobility & Peter Reid, Executive Head of Intervate

There’s a theory – popularised by a book, a talk at the South by SouthWest conference, and the hashtag  #NoUI – which says the best user interface is, simply, no user interface. #NoUI tries to address the issue of app fatigue.

Craig Heckrath, Head of Products at Intervate, explains that, “in the spirit of #NoUI, many of us are enchanted by the idea of a more natural, more human interface that could replace the small rectangle of smartphone glass which seems to continually demand our attention. And it’s for this reason that the idea of chatbots holds such universal appeal: verbal language is perhaps the most natural, most human way of communicating.”

Just think of the apps that are most often used. For most people, chat messaging apps like Whatsapp, Facebook Messenger and WeChat reign supreme. Many analysts predict that these platforms will develop into whole new ecosystems of services – the likes of ecommerce, payments, personal concierge, gaming, and more.

The promise

Intervate Head, Peter Reid notes that chatbots in the workplace perfectly combine the popularity of messaging as an interface, with rapid advancements in the field of artificial intelligence. They promise to help customers, staff members, partners or other parties engage more fluidly with an organisation.

“Chatbots are often hailed as the end of call centre frustrations – no more waiting on line, being transferred to other agents, or getting cut-off. Instead, customers can chat at any time of the day or night, with intelligent bots that can interpret various styles of language (in fact, various languages), and provide useful responses,” he explains.

For the organisation, chatbots can be used to automate certain repetitive tasks and common queries – such as IT helpdesks resetting users’ passwords, for instance. It’s a way to automate low-value activities, and redeploy the human staff to focus on more strategic work.

But these are the grand promises of chatbots. So far, the early examples of bots are fairly limited in their scope, and can become quite frustrating if users try to perform more complex tasks – above and beyond what the chatbot has been specifically ‘trained’ to do.

Cutting through the hype, getting down to business

The coming months and years will see businesses becoming more realistic with the way they implement chatbots into the organisation, notes Heckrath. “The focus will be on integrating the chatbot channel into the core systems and data repositories of the organisation. Those that try to become too ambitious too early will probably struggle to get their chatbot programmes off the ground. To increase the chance of success, we advocate a five-step process to getting started on your chatbot journey”

  1. Codify those common queries, and commonly-used information sources that could be used by a chatbot, to offer immediate value to users. Look at those repetitive tasks that are easy to automate and to surface in the chat format.
  2. Begin with a few limited channels – for some organisations, this may be Skype for Business, or a web chat window. You don’t have to give your bot a presence of every possible channel immediately.
  3. Monitor the early conversations at a very granular level of detail, use those learnings to understand user sentiment and frustrations, and adapt the bot as quickly as possible
  4. Allow your chatbot to “fail gracefully” – if it doesn’t know the answer to a question, allow it to become a simple digital assistant, which helps to patch the user through to a call centre, or direct them to a support email address, or escalate to a particular individual
  5. Don’t oversell the technology, to your stakeholders or your users. Don’t try to pretend that your bot is a warm-bodied human being. It’s important to set the users’ expectations up-front. Generally, people are quite forgiving if your bot has an open and honest personality

Glimpse into the future

By getting started early on a chatbot journey, companies will be perfectly poised to benefit from the huge strides that developers are making in refining natural language processing, enhancing the sophistication of artificial intelligence, and creating ecosystems where specialist bots can communicate and hand-over to other bots of a different specialisation.

Reid adds, “As chatbot technology continues to mature, we’ll start moving into the realm of predictive algorithms – where the chatbot can start initiating the conversation with the user, based on predictions about what the users will need. This has the potential to dramatically enhance customer service and satisfaction levels. In time, your chatbot will be able to synthesise and crowdsource information from a vast number of information services, to provide the best-possible engagement with users.”

“From there, the future is unknown. In much the same way that we could not have predicted the rise of apps like Uber and AirBNB a decade ago, it’s virtually impossible to imagine the new opportunities that chatbots will create in the future. Perhaps we’ll see entirely new businesses growing out of the chatbot revolution?”

Heckrath concludes, “Whatever the future holds, chatbots will play a role. There’s never been a better time to explore how your chatbot could help spur your company’s digital evolution.”

Intervate Technology Consultant becomes prestigious Nintex vTE

Nanette de Villiers, Technology Consultant at Intervate, a T-Systems company, has recently been recognised by Nintex for her superior knowledge of its workflow and content automation technology, as a Nintex Virtual Technical Evangelist (vTE). De Villiers joins an elite group of just over 50 vTEs across the globe and is one of only two vTEs in Middle East and Africa.

19th September 2016 – Press Release, Peter Reid, Executive Head of Intervate

“Intervate has been a Nintex partner for more than 10 years and firmly believes in its market leading products,” says Peter Reid, Head of Intervate. “Nanette has always been at the forefront of this movement at Intervate, and her knowledge and expertise have been instrumental in assisting many of our customers in selecting and implementing workflow solutions from Nintex. The fact that Nintex has recognised her passion and invited her to join the vTE program is certainly a proud moment for both Nanette and Intervate.”

The Nintex vTE program describes a vTE as “an individual with an exceptional presence in the network of Nintex users, (who is) recognised for expertise and evangelism with Nintex technologies,” and de Villiers certainly fits the mould. de Villiers has worked with Nintex and its platform for more than seven years and is an integral part of most of Intervate’s deployments of this technology.

According to Reid, the selection process to become a Nintex vTE is rigorous. The program takes into account an individual’s expertise and knowledge proficiency of Nintex, their thought leadership within the Nintex user network, their evident evangelism of the solution and, lastly, their understanding of the market and how best to apply Nintex solutions to business challenges.

Says de Villiers, “I am honoured that Nintex has acknowledged my knowledge of its workflow platform. Nintex is powerful and easy to use and I am proud to be an evangelist of such a great technology. Every company that I know of who is using the Nintex platform has had, and continues to have, success.”

“Nintex is a critical part of the growth of our business,” says Reid. “Its workflow software is a strategic part of Intervate’s comprehensive service offering and, as such, we’ve always been dedicated to growing our in-house knowledge of the solution in order to better service our customers. We have relied upon Nanette’s proficiency with Nintex time and again and her inclusion in an elite group of Nintex vTEs in the world positions Intervate firmly as a leading Nintex specialist in South Africa.”

City of Joburg’s VayaMoja app ready to roll out second phase to enhance reliability and usability of public bus services

Developed as part of the City of Johannesburg’s move toward a public transport system that is seamless and integrated, the first phase of the VayaMoja mobile app was released in July 2016 and the launch of its second phase is imminent. This is the result of a joint effort between Intervate, a T-Systems company, and the City of Johannesburg to provide citizen engagement technologies in the sphere of public transport. The VayaMoja app allows commuters to access information on all Rea Vaya and Metrobus routes, bus frequencies and stops, as well as fare information.

29th August 2016 – Press Release, Craig Heckrath, Head of Mobility

“We are now ready to roll out the second phase of the VayaMoja app service,” says Craig Heckrath, who heads up the Smart Citizen product team at Intervate. “We’ve partnered with a vehicle tracking company to have tracking units installed in all buses across Johannesburg. Now that we know where every bus is and what direction and speed it’s moving at, we will be able to create a reliable, predictable public transport experience for commuters. Currently users can see bus routes and stops, but they don’t have a sense for when the next bus is coming. Once this phase of the project is live, users will be able to make better decisions when navigating the complex Johannesburg transport system, as they’ll be able to track bus movements and get timing estimates directly on the app,” Heckrath explains.

Intended to empower commuters to plan a journey based on their current location and where they want to be, users will now be able to search destinations, select routes and see bus arrival times.  The Johannesburg public bus service currently has a spider web of routes across the city, with a multitude of stops which even regular users might not be aware of. “This phase of the VayaMoja app development will get us closer to enabling the commuter to navigate this web of complexity and we are excited about this phase. We’re doing our best to speed things up and by the beginning of 2017, we should have reached full functionality which will enable commuters to engage in end-to-end navigation through the VayaMoja app,” Heckrath concludes. The VayaMoja app is available free of charge from the app stores for both Android and iOS.

 

Click the Customer Story below for more information:

Intervate awarded 2016 MS Collaboration Partner of the Year for the 10th consecutive year

Intervate, a T-Systems company, is proud to announce that it has been recognised yet again at the 2016 Microsoft Partner Network, Partner of the Year Awards and gala dinner, held at Gallagher Conference Centre in Midrand on the 24th of August. Intervate won the Collaboration Partner of the Year award for the 10th consecutive year.

29th August 2016, Press Release, Peter Reid, Executive Head of Intervate

The annual awards ceremony honours Microsoft partners for delivering meaningful and innovative solutions that directly address customer challenges. The Collaboration and Content Partner of the Year award recognises a Silver or Gold partner as exceptional and is based on successful and innovative projects completed with customers on SharePoint.

As a Microsoft Gold Partner and an organisation with a long-standing relationship with Microsoft that has grown over the past 17 years, Intervate continues to demonstrate excellence in their use of Microsoft technologies to help customers on their digital transformation journey.
Says Peter Reid, Executive Head of Intervate, “We are extremely proud of this accolade bestowed upon us yet again and our achievement is testament to our level of dedication to quality and innovative thinking. This mindset is ingrained in our culture as a company and we are continuously pushing the boundaries by delivering solutions that challenge the status quo.  Our goal is not to only to meet the expectation of the customer and their customer’s experience but to go beyond this and to be strategically relevant to their business objectives.”
Intervate is no newcomer to collaboration and have been delivering innovative and world-class solutions to customers for many years.  The company’s core values of passion, innovation and excellence are the driving forces behind its successes. However, team work played a significant role in the company winning this award.
Says Craig Mitchelmore, Head of Productivity Solutions at Intervate, “Our cultural ethos of challenging the norm enables us to deliver disruptive technologies that position our end user customers in a new light, enabling them to compete on a different level.”
Rozanne Day, UX Designer at Intervate described the experience as amazing, daunting, exhilarating and challenging – all at the same time.  She says, “Intervate has exposed me to different kinds of design with the use of Microsoft Sway and video production in the submission and prepared me to embrace a challenge as an opportunity to learn, grow and excel.”
Reid concludes, “We would like to extend our thanks to everyone at Intervate that made this accolade possible. We would also like to thank Microsoft for their unending support and inspiration with our collective projects and solution co-development initiatives.”

Intervate, a T-Systems Company helps small enterprise transform its business model

Capitalising on the strength of Intervate’s ‘Citizen Reporting’ framework, local start-up Cool Touch has radically elevated its business model by embracing mobile app technology. Cool Touch – founded in 2013 by two aspiring local entrepreneurs – was originally a humble cleaning company that focused on cleaning municipal dustbins around Gauteng.

22nd September 2015, Press Release, Lionel Moyal, Managing Director of Intervate

By connecting with Intervate, Cool Touch was able to fundamentally pivot its approach. It created a service through which facilities management and building management companies can log incidents that require maintenance work, and have tasks easily or automatically assigned to reputable maintenance crews in the local area.

At the heart of the service is the intuitive Snap! mobile app, which is available on  any Windows Phone, Android or Apple smartphone. Incidents or issues are captured via the app – with descriptions, photos and other supporting evidence. The report is automatically geotagged to the exact location. This app makes use of the same ‘Citizen Reporting’ framework that powers apps such as the Johannesburg Road Agency’s ‘Find & Fix’ app, has been surfaced in a unique interface for Cool Touch’s requirements. It leverages the native capabilities inherent in almost all smartphones and tablets: GPSs, cameras, and internet connectivity. Facilities management companies can choose to plug into their existing maintenance support function, or wholly-outsource the process to Cool Touch – in which case maintenance crews will be automatically dispatched.

With quoting, billing and sign-off processes handled efficiently via the mobile app, the end results include:

• Incidents are reported more comprehensively, and are fixed more quickly and at lower cost

• Facilities management staff no longer have to painstakingly capture information manually and track individual jobs one-by-one

• Facilities management companies looking to outsource all aspects of the value chain are able to do so

Intervate’s lead Lionel Moyal explains that the relationship with Cool Touch developed to the point where it became clear that leveraging the ‘Citizen Reporting’ framework would allow the young entrepreneurs to unlock new opportunities.

“We were strongly attracted by their vision to move from a simple cleaning business, to a scalable network-type organisation. Our underlying infrastructure was perfectly suited to the app they wanted to develop, and the service model they were looking to establish surrounding that app.”

“Core to our enterprise development ethos is the idea of sharing our IP, our technology, and consulting resources with the right partners. It is incredibly rewarding to see the technology we’ve developed having a broader impact on people’s lives and helping to grow dynamic South African start-ups”.

Cool Touch co-founder Babongile Ntuli adds that Intervate has provided more than just the technical foundation for the app. “Intervate has provided us with mentorship and guidance throughout our journey – helping us create both the technology solution and the business strategy.”

“Together, and with additional supporting funding from T-Systems South Africa, we’ve made a successful entrance into the market. We’re now working hard to grow the service across the country, and build the base of clients and maintenance service providers”

More information on Cool Touch is available at www.cooltouch.co.za

Intervate recognised as 2015 Microsoft Country Partner of the Year for South Africa

Intervate, a T-Systems company, today proudly announced it has won the 2015 Microsoft Country Partner of the Year Award for South Africa.

5th June 2015, Press Release, Lionel Moyal, Executive Head of Intervate

The company was honoured among a global field of top Microsoft partners for demonstrating excellence in innovation and implementation of customer solutions based on Microsoft technology.

“We are exceptionally proud to have been recognised by Microsoft for this award. Intervate being named Country Partner of the Year for South Africa shows that this award is not just about scale or how large a partner organisation is, but the impact that we have on our customers.

We are passionate about leading the market, and understanding the potential of new technologies to help our customers transform their business, and our acquisition by T-Systems has enabled us to reach a wider market and have a greater impact. This award is recognition of the success of our strategy of putting the customer first,” says Lionel Moyal, Head of Intervate, a T-Systems company.

Awards were presented in several categories, with winners chosen from a set of more than 2,300 entrants from 108 different countries worldwide. Intervate was recognised for providing outstanding solutions and services, as well as representing excellent subsidiary engagement in South Africa.

The Microsoft Country Partner of the Year Awards honour partners at the country level that have demonstrated business excellence in delivering Microsoft solutions to multiple customers over the past year. This award recognises Intervate as succeeding in effective engagement with its local Microsoft office while showcasing innovation and business impact, driving customer satisfaction, and winning new customers.

“We are honoured to recognise Intervate of South Africa as a Microsoft Country Partner of the Year,”said Phil Sorgen, corporate vice president, Worldwide Partner Group, Microsoft Corp. “Intervate’s dedication to providing outstanding value for our mutual customers is a prime example of the excellence we see in our talented community of Microsoft partners.”

The Microsoft Partner of the Year Awards recognise Microsoft partners that have developed and delivered exceptional Microsoft-based solutions over the past year.

Intervate recognised as finalist for 2015 Microsoft Public Sector: CityNext Partner of the Year Awards

Intervate, a T-Systems company, today announced it has been named a finalist in the 2015 Microsoft Public Sector: CityNext Partner of the Year Awards. The company was honoured among a global field of top Microsoft partners for demonstrating excellence in innovation and implementation of customer solutions based on Microsoft technology.

5th June 2015, Press Release, Lionel Moyal, Executive Head of Intervate

“We are proud to have been selected as a finalist from among thousands of entries from all over the world. The CityNext initiative is all about bringing to reality the concept of smart cities, driving engagement with communities and citizens. Global recognition from a world-leading brand such as Microsoft validates our own mission of creating solutions that have a meaningful impact for customers, staff and citizens of the world,” says Lionel Moyal, Head of Intervate, a T-Systems company.

Awards were presented in several categories, with winners chosen from a set of more than 2,300 entrants from 108 different countries worldwide. Intervate was recognized for providing outstanding solutions and services in the public sector.

The Microsoft CityNext Partner of the Year Award recognises the partner who best exemplifies how their solutions, built on Microsoft technology, address the most pressing challenges for cities and help them do “more with less”. The Microsoft platform provides a connected foundation for cities to build on, utilising solutions and apps across core city functional solution areas and scenarios that present opportunities for cities to address challenges, spur economic growth and transform where they work and live.

“Microsoft’s success as a company is dependent upon our ecosystem of great partners, and Intervate is a shining example of the kind of innovation our partners continue to drive year after year,” said Phil Sorgen, corporate vice president, Worldwide Partner Group, Microsoft Corp. “We are pleased to recognise Intervate for being selected as a finalist of the 2015 Microsoft Public Sector: CityNext Partner of the Year award and for demonstrating excellence in providing value to our mutual customers.”

The Microsoft Partner of the Year Awards recognize Microsoft partners that have developed and delivered exceptional Microsoft-based solutions during the past year.