The Business Problem
As an innovation project, Intervate, a T-Systems company identified two business problems that could be solved by a chatbot. Intervate identified two such problems, one was the sales team getting invoices out of SAP Financials and the second was Room Booking whilst on the move. Two relatively common challenges that would, when solved, solve two legitimate business problems and prove the case for chatbots in business.
SAP Access – With the user already authenticated into Skype for Business or in the web interface, Pipa understands the permissions of every user, and helps staff requesting documents from deep within the SAP environment. Staff no longer have to wade through complex back-end systems; instead, they can retrieve documents with just a simple chat conversation. Conservatively, we estimate that this saves Account Managers 7-8 hours per month – time that used to be spent searching for documents. In a team of 25 account managers, this adds up to a significant annual saving of over 1500 man hours
Meeting Room Booking – across the various T-Systems and Intervate regions, meeting room systems tended to differ and weren’t always integrated with one another. With Pipa, these systems are consolidated into one helpful, chat-based interface. Based on a short conversation to understand your requirements, she’ll find appropriate rooms. Staff can even invite colleagues & customers to meetings using Pipa, and sessions will be automatically synced to one’s Outlook calendar. If a previously-unavailable room becomes available, she’ll send you a message to let you know.
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