Intervate is in the business of using technology to make your business better. To do this we need to first understand your business and then partner with you to help implement technologies that achieve your objectives.

We want to be your partner in business – contact us to let us tell you how.

Digital Transformation

Digital transformation is the realignment of, or new investment in technology, business models, and processes to drive new value for customers and employees to effectively compete in an ever-changing digital economy. The digital transformation journey often starts with alignment around a holistic customer experience and leads to remodeling business processes to be agile, innovative and customer centric.

As a starting point, we facilitate customers to realign around these experiences through our Design Thinking Labs.

See below to learn more.

Design Thinking

At Intervate, and T-Systems, we have adopted Deutsche Telekom’s Design Thinking methodology. The methodology is used world-wide and allows us to tackle the challenges of digitalization.

The Design Thinking process consists of several phases with appropriate methods. These methods allow us to understand the customer’s perspective, generate solution ideas and learn through continuous feedback from our customer. Since launching this initiative in mid 2017, we have partnered with a number of our customers to deliver this experience and we call this “Design Thinking Labs”.

Click here to learn more about our Design Thinking offering

The graphic below highlights the key steps of the Design Thinking process.

Contact us today to book a Design Thinking Labs session where our knowledgeable and experienced facilitators can help you and your team with your digital transformation.


Agile is a methodology that values:

  • Individuals and interactions, over processes and tools;
  • Functional deliverables, over comprehensive documentation;
  • Customer collaboration, over perpetual contract negotiation;
  • Responding to change, over following a rigid plan.

Agile projects have been proven to be more successful, reduce time to market, reduce waste, minimize uncertainty, increase productivity, quality and intra team (customer and vendor) morale.

It is for this reason that Intervate favours the agile methodology when delivering projects to our customers. However should you prefer to operate using a waterfall methodology we are happy to discuss your requirements and needs.

Intervate uses the SCRUM process framework and this is shown to the right. SCRUM provides a set of practices that enable Intervate to be agile in its approach and delivery and ensures that we provide exceptional customer satisfaction.


Sticki is a change management methodology focused on user adoption.

STICKi’s objectives are:

  • To understand the sponsor vision for introducing a new solution or organisational change that is being brought into the organisation.
  • To ensure the intent to change is aligned to business expectations and outcomes around value to be delivered to the organisation.
  • To guide stakeholder understanding of the cultural impact and influence on workforce stability that change brings via multiple variables.

Download our Sticki Brochure here and find out how we can help you with your user adoption.

One of our STICKi offerings focuses on user adoption of Microsoft Office 365.

STICKi for Office 365 can help your organisation understand your business needs, and match those needs to the Office 365 suite. It assesses the level of training and coaching required and helps you leverage your technology investment effectively.

Contact us Today
to learn more about our Design Thinking Labs, Agile and Sticki offerings

Customer Stories