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Intervate helps the Johannesburg Roads Agency Solve Service Delivery Issues

The Business Problem

Although responding to pothole problems, nonfunctioning traffic lights, missing manhole covers, and other road issues, is a function that falls on the shoulders of the JRA, it actively invites citizens to log issues. Until now, people have been required to log issues via a centralised City of Johannesburg call centre.

The JRA’s strategy to become more accessible and more accountable meant it needed to provide more avenues for people to report problems.

Public feedback has also indicated that, at times of high call volumes, motorists tend to regard the call centre as a sub-optimal way of processing requests.

The Solution

After considerable investigation the JRA opted to create a mobile application that would allow motorists to instantly and conveniently submit road issues to the agency – from their phones, from wherever they may be.

It was critical that this framework could tightly integrate with the JRA’s core operations – issuing tasks to repair teams and monitoring their progress in real time. In this way, the JRA benefits by increased efficiencies and more automated workflows.

The JRA selected Intervate, a Microsoft Gold Certified Partner and winner of numerous Microsoft Partner Awards, to assist them on this journey. Intervate’s selection was based on its experience in developing business and community mobile apps.

The screen shots below show some of the screens from the Android version of the app.

More information can also be found at www.DigitalSmartCitizen.com

Read More and Download the Customer Story: JRA Customer Story

Intervate assists Santam to close the intermediary gap with its extranet broker portal

The Business Problem

With such a strong emphasis on the network of intermediaries, Santam required a digital solution to facilitate the interactions between intermediaries and the company.

The key requirement was for intermediaries to easily, immediately and cost-effectively manage their customers’ portfolios – preferably in a self-service manner. The main activities include:

• Managing existing customers’ portfolios – such as updating policies and customer details

• Processing claims on behalf of customers

Previously, intermediaries were required to either call into Santam’s contact centre, or submit claims via fax. Many of these interactions were simple “low value, high volume” activities that created an operational headache for Santam, increased costs, and lengthened fulfilment timelines.

In other cases, certain intermediaries were accessing the Santam mainframe directly – which was not a user-friendly solution, created unnecessary complexity, and posed vulnerability problems.

The Solution

Santam took a broad, enterprise-wide view of its IT environment. It decided to hinge its modernisation programme on three flagship projects: Upgrading the mainframe computing system (using Guidewire as the policy management platform), integrating Microsoft Dynamics CRM, and building a new Web-based Extranet for all intermediary interactions.

It selected Intervate to develop the Extranet portal – using SharePoint 2010 to expose a number of enterprise services in an intuitive interface available to intermediaries from anywhere in the world.

At the heart of the solution lies an enterprise service bus (ESB) which pulls together 16 disparate systems, unifying and then surfacing them in a user-friendly and highly secure way via the Extranet. This form of SOA-based implementation means intermediaries are able to access a wide range of services – from booking new business, to modifying policies, to submitting and tracking claims

The screenshots below show various processes from a quote request, claim ticket and claim status.

Read More and Download the Customer StorySantam Extranet Broker Portal

 

 

 

Mediclinic reinvents Doctor communication with Microsoft SharePoint

 

 

 

 

 

 

Business Problem

Mediclinic strives to provide globally benchmarked patient safety and care that lives up to its brand promise of ‘Expertise you can Trust’.

Regular and reliable communication with its extensive network of doctors and medical practitioners is therefore a vital factor to Mediclinic’s ongoing success. As such, it is critical that the organisation consistently endeavours to align its interests with the healthcare practitioners responsible for patient care.

Although Mediclinic’s traditional communication system of network marketing managers, newsletters, emails and roadshows had proven effective in the past, the organisation had a marked requirement for a dynamic and secure platform that doctors could use at any time to access general and individually tailored content authored centrally by Mediclinic.

Solution

After careful evaluation, Mediclinic made the decision that Microsoft SharePoint would be a fitting platform to facilitate secure information and document sharing with its network of doctors and healthcare services providers.

The screen shots below show the Doctors’ landing page and the profile page of the tablet sized application.

Read More and Download the Customer Story: Mediclinic Doctors Portal

 

Sanlam Sky Solutions Boosts Productivity and Collaboration with Microsoft SharePoint

 

 

 

 

 

 

 

 

The Business Problem

Efficient and streamlined internal communication is important to the success of any business. Sanlam Sky Solutions had an outdated intranet which only a handful of staff were making regular use of. Many were simply unaware that this platform existed or perceived it to be too complex for practical use. Usage testing indicated that the majority of employees simply regarded the intranet as a click through location to business applications such as human resources management

The Solution

After a thorough investigation of the South African Microsoft partner environment, Sanlam Sky Solutions selected Microsoft Gold Certified Partner – Intervate, to assist them on their enterprise content management journey utilizing Microsoft SharePoint.

Intervate were then tasked with designing an internal communications platform based on Microsoft SharePoint 2010 technology. Microsoft SharePoint is an enterprise content management solution that offers users access to business enhancing functionality.

 

Read More and Download the Customer Story: Sanlam Sky Skyview

 

 

 

 

 

The video below was created as a change management tool for the launch.