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Intervate helps TFG (The Foschini Group) foster greater collaboration and information-sharing with new Intranet

The Business Problem

TFG needed to evolve their Intranet from being an essentially static document hosting service, to a more dynamic environment that made fi nding information easier, encouraged collaboration between teams, and facilitated internal communication and innovation. With over 6,000 head offi ce, administrative and fi eld management staff required to access the Intranet, the user-base is large and the various needs of users is highly complex. It became clear that helping users fi nd updated and correct information has a direct impact on the company’s ability to provide excellent customer experiences. Being a fashion-leading, contemporary brand, it is important that every aspect of TFG’s services promotes that strong focus on fashion and design.

The Solution

Partnering with Intervate – an enterprise information management (EIM) specialist and a T-Systems Company – TFG distilled the vision of its new Intranet to be: “A place where everyone in the business can feel connected, to be as one. A central location where people communicate, collaborate and share knowledge.” The strategy – which focused on the three core EIM areas of collaboration, content management, and search – was to change the way employees in the head offi ce work together. In just nine months and with a fi xed budget, the team built a new solution to support employees in the head offi ce, regional offi ces, distribution centres and fi eld management. The solution features rich visual designs that emphasise the top company news in a rotating carousel, key performance indicators, as well as leadership messages, updates from the various retail divisions, and those simpler features like birthdays, work anniversaries, canteen menus and weather forecasts.

The screen shots below provide an insight to the design, which Intervate and TFG won a place in the Nielsen Norman Group 2015 Design Annual for.

Read More and Download the Customer Story: Customer Story – TFG InSite Intranet

Intervate and The Foschini Group win global accolade for Intranet design

The Foschini Group’s (TFG’s) recently-developed Intranet solution has been confirmed as one of the world’s top 10 Intranets in the prestigious 2015 Nielsen Norman Intranet Design Annual.

Developed in partnership with Intervate – an enterprise information management specialist and part of the T-Systems Group – the Intranet was recognised by Nielsen Norman for its intuitive design and user experience, and its innovative use of new technology.

27th January 2015, Press Release, Wilhelm van Rensburg, Managing Director, Intervate Cape Town

TFG and Intervate became the first South African, and indeed the first African, winner in the Design Annual since its inception in 2001.

Jakob Nielsen, principal of Nielsen Norman Group, describes TFG’s Intranet as “a dynamic and engaging way to access information, connect with colleagues and get work done”.

“It incorporates elements of TFG’s corporate identity like brand, colour, and fonts in a way that puts a fresh design on the intranet. The modern style and features support employees in the head office, regional office, and distribution centre, as well as field management,” adds Nielsen

Intervate Cape Town MD Wilhelm van Rensburg says: “The sense of reward from knowing that we are contributing to industry best-practices at a global level is immense.”

Van Rensburg explains that TFG needed to evolve their Intranet from being essentially a static document hosting service, to a more dynamic environment that made finding information easier, encouraged collaboration between teams, and facilitated internal communication and innovation.

TFG’s Intranet benefits from rich, visual designs that emphasise the top company news in a rotating carousel. Topical messages from leadership and from various areas of the business are combined with simpler features like birthdays, work anniversaries, canteen menus and weather forecasts, for example.

The ‘About Me’ section encourages staff to populate their profiles with information about their skill sets, their recent projects, and what they’re currently working on – all with the intention of fostering greater collaboration between business units and teams.

Van Rensburg adds: “Optimising the Intranet for mobile was a key consideration, with increasing numbers of users accessing the Intranet from smart devices, and with many staff constantly on the move and in various regions throughout the country.”

TFG’s Team Manager, Marius Botha, explains that any company on a quest for innovation and fresh ideas needs to have a strong focus on people, communication and culture. “The new Intranet is a vehicle for collaboration and innovation that promotes an environment of engaged and high-performance employees,” he adds.

The Nielsen Normal Group 2015 Intranet Design Annual can be purchased here: http://www.nngroup.com/reports/intranet-design-annual/.